Remote Contact Centre Agent – 0–1 Years | Saudi Arabia

A work-from-home customer service opportunity for people living in Saudi Arabia. Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Follow up on open cases until the customer confirms the issue is resolved
• Guide customers through order, delivery and account issues step by step
• Meet daily targets for resolved conversations and satisfaction scores
• Answer customer questions over chat, email and phone within agreed response times
• Update help-centre answers when you spot outdated information

• Clear written and spoken English
• Stable internet and a quiet place to take calls
• Calm, patient communication style
• Comfortable working set shift hours from home

• Experience with Zendesk, Freshdesk or similar tools
• Conversational Arabic
• Retail, hospitality or call-centre background

• Monthly internet and home-office allowance
• Friendly, multicultural remote team
• Mentorship from an experienced team lead
• Fully remote work with no commute
• Career progression into a mid-level role
• Performance bonus linked to clear targets

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Saudi Arabia to apply. The indicative range for this role is 2,150–4,850 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.