Remote Contact Centre Agent – 1–2 Years | Dubai, United Arab Emirates

This remote customer service vacancy is open to candidates in United Arab Emirates (candidates near Dubai preferred). Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Verify customer identity before making any account changes
• Meet daily targets for resolved conversations and satisfaction scores
• Keep a friendly, professional tone with frustrated customers
• Follow up on open cases until the customer confirms the issue is resolved
• Guide customers through order, delivery and account issues step by step

• Comfortable working set shift hours from home
• Basic computer literacy and fast typing
• Willingness to learn product details during paid training
• Ability to handle several conversations at once
• Clear written and spoken English

• Retail, hospitality or call-centre background
• Exposure to e-commerce order systems
• Familiarity with CSAT and first-response metrics
• Conversational Arabic

• Paid annual leave and public holidays
• Certificate of completion for internship graduates
• Fully remote work with no commute
• Performance bonus linked to clear targets
• Career progression into a mid-level role
• Friendly, multicultural remote team

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in United Arab Emirates to apply. The indicative range for this role is 4,200–9,950 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.