Remote Contact Centre Agent – 1–2 Years | Oman

This is a fully remote customer service role you can do from home in Oman. Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Keep a friendly, professional tone with frustrated customers
• Guide customers through order, delivery and account issues step by step
• Update help-centre answers when you spot outdated information
• Follow up on open cases until the customer confirms the issue is resolved
• Escalate technical or billing problems to the right internal team
• Share recurring complaints with the team so processes can improve

• Ability to handle several conversations at once
• Basic computer literacy and fast typing
• Stable internet and a quiet place to take calls
• Comfortable working set shift hours from home
• Calm, patient communication style
• Willingness to learn product details during paid training

• Conversational Arabic
• Familiarity with CSAT and first-response metrics
• Retail, hospitality or call-centre background
• Exposure to e-commerce order systems

• Referral bonus scheme
• Fully remote work with no commute
• Monthly internet and home-office allowance
• Performance bonus linked to clear targets

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Oman to apply. The indicative range for this role is 350–800 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.