Remote Contact Centre Agent – 1–2 Years | Tabuk, Saudi Arabia

A work-from-home customer service opportunity for people living in Saudi Arabia (candidates near Tabuk preferred). Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Follow up on open cases until the customer confirms the issue is resolved
• Keep a friendly, professional tone with frustrated customers
• Escalate technical or billing problems to the right internal team
• Log every interaction in the ticketing system with clear, readable notes
• Share recurring complaints with the team so processes can improve

• Willingness to learn product details during paid training
• Clear written and spoken English
• Basic computer literacy and fast typing
• Calm, patient communication style

• Experience with Zendesk, Freshdesk or similar tools
• Exposure to e-commerce order systems
• Retail, hospitality or call-centre background
• Familiarity with CSAT and first-response metrics

• Weekly one-to-one coaching sessions
• Access to online learning subscriptions
• Friendly, multicultural remote team
• Referral bonus scheme
• Wellness day each quarter
• Paid onboarding and structured training

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Saudi Arabia to apply. The indicative range for this role is 4,200–9,450 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.