Remote Contact Centre Agent – Fresh Graduates | Al Wakrah, Qatar

A work-from-home customer service opportunity for people living in Qatar (candidates near Al Wakrah preferred). We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Answer customer questions over chat, email and phone within agreed response times
• Escalate technical or billing problems to the right internal team
• Update help-centre answers when you spot outdated information
• Follow up on open cases until the customer confirms the issue is resolved
• Share recurring complaints with the team so processes can improve
• Log every interaction in the ticketing system with clear, readable notes
• Verify customer identity before making any account changes

• Ability to handle several conversations at once
• Calm, patient communication style
• Clear written and spoken English
• Stable internet and a quiet place to take calls

• Exposure to e-commerce order systems
• Familiarity with CSAT and first-response metrics
• Retail, hospitality or call-centre background

• Equipment stipend for laptop or headset
• Paid onboarding and structured training
• Mentorship from an experienced team lead
• Referral bonus scheme
• Flexible start times within the Gulf working day

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Qatar to apply. The indicative range for this role is 3,800–8,500 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.