Remote Contact Centre Agent – Fresh Graduates | Isa Town, Bahrain

A work-from-home customer service opportunity for people living in Bahrain (candidates near Isa Town preferred). We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Log every interaction in the ticketing system with clear, readable notes
• Share recurring complaints with the team so processes can improve
• Meet daily targets for resolved conversations and satisfaction scores
• Answer customer questions over chat, email and phone within agreed response times
• Follow up on open cases until the customer confirms the issue is resolved
• Guide customers through order, delivery and account issues step by step
• Escalate technical or billing problems to the right internal team

• Calm, patient communication style
• Stable internet and a quiet place to take calls
• Comfortable working set shift hours from home
• Clear written and spoken English
• Ability to handle several conversations at once
• Basic computer literacy and fast typing

• Experience with Zendesk, Freshdesk or similar tools
• Conversational Arabic
• Familiarity with CSAT and first-response metrics
• Exposure to e-commerce order systems

• Access to online learning subscriptions
• Referral bonus scheme
• Performance bonus linked to clear targets
• Certificate of completion for internship graduates

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Bahrain to apply. The indicative range for this role is 250–650 BHD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.