Remote Contact Centre Agent – Fresh Graduates | Kuwait City, Kuwait

We are hiring for a remote customer service position based in Kuwait (candidates near Kuwait City preferred). We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Answer customer questions over chat, email and phone within agreed response times
• Escalate technical or billing problems to the right internal team
• Update help-centre answers when you spot outdated information
• Guide customers through order, delivery and account issues step by step
• Share recurring complaints with the team so processes can improve

• Ability to handle several conversations at once
• Comfortable working set shift hours from home
• Calm, patient communication style
• Stable internet and a quiet place to take calls
• Clear written and spoken English

• Retail, hospitality or call-centre background
• Familiarity with CSAT and first-response metrics
• Conversational Arabic

• Fully remote work with no commute
• Friendly, multicultural remote team
• Performance bonus linked to clear targets
• Access to online learning subscriptions

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Kuwait to apply. The indicative range for this role is 250–600 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.