Remote Contact Centre Agent – Fresh Graduates | Tabuk, Saudi Arabia

A work-from-home customer service opportunity for people living in Saudi Arabia (candidates near Tabuk preferred). We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Verify customer identity before making any account changes
• Escalate technical or billing problems to the right internal team
• Guide customers through order, delivery and account issues step by step
• Log every interaction in the ticketing system with clear, readable notes
• Share recurring complaints with the team so processes can improve
• Answer customer questions over chat, email and phone within agreed response times
• Meet daily targets for resolved conversations and satisfaction scores

• Clear written and spoken English
• Basic computer literacy and fast typing
• Stable internet and a quiet place to take calls
• Calm, patient communication style
• Comfortable working set shift hours from home

• Conversational Arabic
• Retail, hospitality or call-centre background
• Exposure to e-commerce order systems
• Familiarity with CSAT and first-response metrics

• Monthly internet and home-office allowance
• Clear performance reviews every quarter
• Certificate of completion for internship graduates
• Paid annual leave and public holidays

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Saudi Arabia to apply. The indicative range for this role is 3,400–7,650 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.