Remote Contact Centre Agent – Fresh Graduates | United Arab Emirates

We are hiring for a remote customer service position based in United Arab Emirates. We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Verify customer identity before making any account changes
• Log every interaction in the ticketing system with clear, readable notes
• Share recurring complaints with the team so processes can improve
• Escalate technical or billing problems to the right internal team
• Keep a friendly, professional tone with frustrated customers

• Basic computer literacy and fast typing
• Stable internet and a quiet place to take calls
• Willingness to learn product details during paid training
• Comfortable working set shift hours from home
• Clear written and spoken English
• Ability to handle several conversations at once

• Familiarity with CSAT and first-response metrics
• Exposure to e-commerce order systems
• Retail, hospitality or call-centre background

• Wellness day each quarter
• Flexible start times within the Gulf working day
• Equipment stipend for laptop or headset
• Fully remote work with no commute
• Career progression into a mid-level role
• Paid annual leave and public holidays

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in United Arab Emirates to apply. The indicative range for this role is 3,400–8,050 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.