Remote Contact Centre Agent – Internship | Bahrain

We are hiring for a remote customer service position based in Bahrain. This is a structured internship designed to give students and recent graduates supervised, hands-on experience. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Update help-centre answers when you spot outdated information
• Answer customer questions over chat, email and phone within agreed response times
• Keep a friendly, professional tone with frustrated customers
• Log every interaction in the ticketing system with clear, readable notes
• Guide customers through order, delivery and account issues step by step
• Follow up on open cases until the customer confirms the issue is resolved

• Willingness to learn product details during paid training
• Ability to handle several conversations at once
• Clear written and spoken English
• Calm, patient communication style
• Currently studying or graduated within the last two years

• Familiarity with CSAT and first-response metrics
• Exposure to e-commerce order systems
• Experience with Zendesk, Freshdesk or similar tools
• Conversational Arabic

• Weekly one-to-one coaching sessions
• Certificate of completion for internship graduates
• Equipment stipend for laptop or headset
• Career progression into a mid-level role
• Referral bonus scheme
• Friendly, multicultural remote team

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Bahrain to apply. The indicative range for this role is 120–200 BHD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.