Remote Contact Centre Agent – Internship | Farwaniya, Kuwait

This remote customer service vacancy is open to candidates in Kuwait (candidates near Farwaniya preferred). This is a structured internship designed to give students and recent graduates supervised, hands-on experience. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Verify customer identity before making any account changes
• Follow up on open cases until the customer confirms the issue is resolved
• Share recurring complaints with the team so processes can improve
• Guide customers through order, delivery and account issues step by step
• Answer customer questions over chat, email and phone within agreed response times

• Willingness to learn product details during paid training
• Ability to handle several conversations at once
• Comfortable working set shift hours from home
• Stable internet and a quiet place to take calls
• Clear written and spoken English
• Basic computer literacy and fast typing
• Currently studying or graduated within the last two years

• Conversational Arabic
• Familiarity with CSAT and first-response metrics
• Experience with Zendesk, Freshdesk or similar tools
• Exposure to e-commerce order systems

• Friendly, multicultural remote team
• Career progression into a mid-level role
• Performance bonus linked to clear targets
• Weekly one-to-one coaching sessions
• Equipment stipend for laptop or headset

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in Kuwait to apply. The indicative range for this role is 120–200 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.