Remote Contact Centre Agent – Internship | GCC Remote

We are hiring for a remote customer service position based in any GCC country (Saudi Arabia, UAE, Qatar, Kuwait, Bahrain or Oman). This is a structured internship designed to give students and recent graduates supervised, hands-on experience. You will be given written processes, short training sessions and a direct point of contact for questions.

• Guide customers through order, delivery and account issues step by step
• Log every interaction in the ticketing system with clear, readable notes
• Meet daily targets for resolved conversations and satisfaction scores
• Share recurring complaints with the team so processes can improve
• Follow up on open cases until the customer confirms the issue is resolved
• Verify customer identity before making any account changes
• Keep a friendly, professional tone with frustrated customers

• Calm, patient communication style
• Comfortable working set shift hours from home
• Ability to handle several conversations at once
• Clear written and spoken English
• Currently studying or graduated within the last two years

• Retail, hospitality or call-centre background
• Conversational Arabic
• Exposure to e-commerce order systems
• Familiarity with CSAT and first-response metrics

• Performance bonus linked to clear targets
• Monthly internet and home-office allowance
• Referral bonus scheme
• Career progression into a mid-level role
• Mentorship from an experienced team lead

Regular feedback helps you build a portfolio of measurable results.

Applications are welcome from residents of any GCC country. The indicative range for this role is 1,300–3,100 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.