Remote Contact Centre Agent – Internship | Mecca, Saudi Arabia

A work-from-home customer service opportunity for people living in Saudi Arabia (candidates near Mecca preferred). This is a structured internship designed to give students and recent graduates supervised, hands-on experience. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Update help-centre answers when you spot outdated information
• Meet daily targets for resolved conversations and satisfaction scores
• Share recurring complaints with the team so processes can improve
• Answer customer questions over chat, email and phone within agreed response times
• Follow up on open cases until the customer confirms the issue is resolved
• Verify customer identity before making any account changes
• Guide customers through order, delivery and account issues step by step

• Willingness to learn product details during paid training
• Calm, patient communication style
• Basic computer literacy and fast typing
• Clear written and spoken English
• Ability to handle several conversations at once
• Stable internet and a quiet place to take calls
• Currently studying or graduated within the last two years

• Experience with Zendesk, Freshdesk or similar tools
• Familiarity with CSAT and first-response metrics
• Conversational Arabic

• Clear performance reviews every quarter
• Career progression into a mid-level role
• Certificate of completion for internship graduates
• Paid annual leave and public holidays
• Fully remote work with no commute

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Saudi Arabia to apply. The indicative range for this role is 1,300–2,950 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.