Remote Contact Centre Agent – Internship | Oman

This remote customer service vacancy is open to candidates in Oman. This is a structured internship designed to give students and recent graduates supervised, hands-on experience. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Keep a friendly, professional tone with frustrated customers
• Guide customers through order, delivery and account issues step by step
• Share recurring complaints with the team so processes can improve
• Meet daily targets for resolved conversations and satisfaction scores
• Log every interaction in the ticketing system with clear, readable notes
• Follow up on open cases until the customer confirms the issue is resolved
• Verify customer identity before making any account changes

• Stable internet and a quiet place to take calls
• Willingness to learn product details during paid training
• Comfortable working set shift hours from home
• Calm, patient communication style
• Currently studying or graduated within the last two years

• Retail, hospitality or call-centre background
• Conversational Arabic
• Familiarity with CSAT and first-response metrics

• Mentorship from an experienced team lead
• Monthly internet and home-office allowance
• Clear performance reviews every quarter
• Paid onboarding and structured training
• Performance bonus linked to clear targets
• Paid annual leave and public holidays

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Oman to apply. The indicative range for this role is 120–200 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.