Remote Contact Centre Agent – Internship | United Arab Emirates

This remote customer service vacancy is open to candidates in United Arab Emirates. This is a structured internship designed to give students and recent graduates supervised, hands-on experience. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Guide customers through order, delivery and account issues step by step
• Update help-centre answers when you spot outdated information
• Log every interaction in the ticketing system with clear, readable notes
• Answer customer questions over chat, email and phone within agreed response times
• Verify customer identity before making any account changes
• Share recurring complaints with the team so processes can improve

• Comfortable working set shift hours from home
• Basic computer literacy and fast typing
• Willingness to learn product details during paid training
• Ability to handle several conversations at once
• Currently studying or graduated within the last two years

• Conversational Arabic
• Experience with Zendesk, Freshdesk or similar tools
• Retail, hospitality or call-centre background

• Weekly one-to-one coaching sessions
• Paid onboarding and structured training
• Mentorship from an experienced team lead
• Performance bonus linked to clear targets
• Fully remote work with no commute

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in United Arab Emirates to apply. The indicative range for this role is 1,300–3,100 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.