Remote Contact Centre Agent – Junior Level | GCC Remote

A work-from-home customer service opportunity for people living in any GCC country (Saudi Arabia, UAE, Qatar, Kuwait, Bahrain or Oman). A junior-level position for someone who has covered the basics and now wants to build depth and ownership. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Update help-centre answers when you spot outdated information
• Escalate technical or billing problems to the right internal team
• Keep a friendly, professional tone with frustrated customers
• Meet daily targets for resolved conversations and satisfaction scores
• Share recurring complaints with the team so processes can improve

• Willingness to learn product details during paid training
• Calm, patient communication style
• Comfortable working set shift hours from home
• Clear written and spoken English
• Basic computer literacy and fast typing
• Ability to handle several conversations at once

• Exposure to e-commerce order systems
• Conversational Arabic
• Retail, hospitality or call-centre background
• Experience with Zendesk, Freshdesk or similar tools

• Certificate of completion for internship graduates
• Wellness day each quarter
• Paid annual leave and public holidays
• Career progression into a mid-level role
• Friendly, multicultural remote team

You will finish this role with practical, transferable experience and references you can use.

Applications are welcome from residents of any GCC country. The indicative range for this role is 5,150–11,500 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.