Remote Contact Centre Agent – Junior Level | Isa Town, Bahrain

We are hiring for a remote customer service position based in Bahrain (candidates near Isa Town preferred). A junior-level position for someone who has covered the basics and now wants to build depth and ownership. You will be given written processes, short training sessions and a direct point of contact for questions.

• Answer customer questions over chat, email and phone within agreed response times
• Verify customer identity before making any account changes
• Guide customers through order, delivery and account issues step by step
• Escalate technical or billing problems to the right internal team
• Log every interaction in the ticketing system with clear, readable notes

• Willingness to learn product details during paid training
• Ability to handle several conversations at once
• Basic computer literacy and fast typing
• Clear written and spoken English

• Experience with Zendesk, Freshdesk or similar tools
• Retail, hospitality or call-centre background
• Exposure to e-commerce order systems

• Flexible start times within the Gulf working day
• Career progression into a mid-level role
• Referral bonus scheme
• Mentorship from an experienced team lead
• Clear performance reviews every quarter
• Wellness day each quarter

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Bahrain to apply. The indicative range for this role is 400–900 BHD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.