Remote Contact Centre Agent – Junior Level | Kuwait City, Kuwait

A work-from-home customer service opportunity for people living in Kuwait (candidates near Kuwait City preferred). A junior-level position for someone who has covered the basics and now wants to build depth and ownership. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Update help-centre answers when you spot outdated information
• Log every interaction in the ticketing system with clear, readable notes
• Follow up on open cases until the customer confirms the issue is resolved
• Share recurring complaints with the team so processes can improve
• Meet daily targets for resolved conversations and satisfaction scores

• Calm, patient communication style
• Comfortable working set shift hours from home
• Clear written and spoken English
• Stable internet and a quiet place to take calls

• Experience with Zendesk, Freshdesk or similar tools
• Exposure to e-commerce order systems
• Conversational Arabic

• Access to online learning subscriptions
• Flexible start times within the Gulf working day
• Career progression into a mid-level role
• Friendly, multicultural remote team

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Kuwait to apply. The indicative range for this role is 300–850 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.