Remote Contact Centre Agent – Junior Level | Mecca, Saudi Arabia

This is a fully remote customer service role you can do from home in Saudi Arabia (candidates near Mecca preferred). A junior-level position for someone who has covered the basics and now wants to build depth and ownership. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Answer customer questions over chat, email and phone within agreed response times
• Share recurring complaints with the team so processes can improve
• Escalate technical or billing problems to the right internal team
• Follow up on open cases until the customer confirms the issue is resolved
• Keep a friendly, professional tone with frustrated customers

• Calm, patient communication style
• Ability to handle several conversations at once
• Stable internet and a quiet place to take calls
• Basic computer literacy and fast typing
• Comfortable working set shift hours from home
• Willingness to learn product details during paid training

• Experience with Zendesk, Freshdesk or similar tools
• Conversational Arabic
• Retail, hospitality or call-centre background
• Exposure to e-commerce order systems

• Fully remote work with no commute
• Paid annual leave and public holidays
• Equipment stipend for laptop or headset
• Mentorship from an experienced team lead

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Saudi Arabia to apply. The indicative range for this role is 4,600–10,350 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.