Remote Contact Centre Agent – Junior Level | Ras Al Khaimah, United Arab Emirates

This remote customer service vacancy is open to candidates in United Arab Emirates (candidates near Ras Al Khaimah preferred). A junior-level position for someone who has covered the basics and now wants to build depth and ownership. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Escalate technical or billing problems to the right internal team
• Share recurring complaints with the team so processes can improve
• Update help-centre answers when you spot outdated information
• Meet daily targets for resolved conversations and satisfaction scores
• Guide customers through order, delivery and account issues step by step
• Keep a friendly, professional tone with frustrated customers
• Verify customer identity before making any account changes

• Calm, patient communication style
• Ability to handle several conversations at once
• Comfortable working set shift hours from home
• Basic computer literacy and fast typing
• Stable internet and a quiet place to take calls
• Willingness to learn product details during paid training

• Retail, hospitality or call-centre background
• Conversational Arabic
• Experience with Zendesk, Freshdesk or similar tools
• Exposure to e-commerce order systems

• Fully remote work with no commute
• Access to online learning subscriptions
• Monthly internet and home-office allowance
• Mentorship from an experienced team lead
• Paid onboarding and structured training

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in United Arab Emirates to apply. The indicative range for this role is 2,750–6,500 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.