Remote Contact Centre Agent – Junior Level | Worldwide Remote

This remote customer service vacancy is open to candidates in worldwide, with priority given to Gulf-based applicants. A junior-level position for someone who has covered the basics and now wants to build depth and ownership. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Verify customer identity before making any account changes
• Guide customers through order, delivery and account issues step by step
• Log every interaction in the ticketing system with clear, readable notes
• Follow up on open cases until the customer confirms the issue is resolved
• Escalate technical or billing problems to the right internal team

• Calm, patient communication style
• Willingness to learn product details during paid training
• Stable internet and a quiet place to take calls
• Ability to handle several conversations at once

• Retail, hospitality or call-centre background
• Exposure to e-commerce order systems
• Conversational Arabic
• Experience with Zendesk, Freshdesk or similar tools

• Clear performance reviews every quarter
• Performance bonus linked to clear targets
• Paid annual leave and public holidays
• Mentorship from an experienced team lead
• Fully remote work with no commute

You will finish this role with practical, transferable experience and references you can use.

The role is remote worldwide and open to GCC residents. The indicative range for this role is 200–500 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.