Remote Contact Centre Agent – No Experience Required | GCC Remote

This remote customer service vacancy is open to candidates in any GCC country (Saudi Arabia, UAE, Qatar, Kuwait, Bahrain or Oman). This role is open to candidates with no previous work experience — full training is provided from day one. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Meet daily targets for resolved conversations and satisfaction scores
• Verify customer identity before making any account changes
• Follow up on open cases until the customer confirms the issue is resolved
• Escalate technical or billing problems to the right internal team
• Share recurring complaints with the team so processes can improve
• Guide customers through order, delivery and account issues step by step

• Basic computer literacy and fast typing
• Willingness to learn product details during paid training
• Calm, patient communication style
• Comfortable working set shift hours from home
• Clear written and spoken English

• Experience with Zendesk, Freshdesk or similar tools
• Conversational Arabic
• Retail, hospitality or call-centre background
• Exposure to e-commerce order systems

• Clear performance reviews every quarter
• Mentorship from an experienced team lead
• Paid onboarding and structured training
• Access to online learning subscriptions

There is a clear path from this role into a mid-level position as your skills grow.

Applications are welcome from residents of any GCC country. The indicative range for this role is 200–550 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.