Remote Contact Centre Agent – No Experience Required | Medina, Saudi Arabia

A work-from-home customer service opportunity for people living in Saudi Arabia (candidates near Medina preferred). This role is open to candidates with no previous work experience — full training is provided from day one. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Update help-centre answers when you spot outdated information
• Verify customer identity before making any account changes
• Share recurring complaints with the team so processes can improve
• Follow up on open cases until the customer confirms the issue is resolved
• Keep a friendly, professional tone with frustrated customers
• Escalate technical or billing problems to the right internal team
• Log every interaction in the ticketing system with clear, readable notes

• Comfortable working set shift hours from home
• Calm, patient communication style
• Willingness to learn product details during paid training
• Ability to handle several conversations at once

• Familiarity with CSAT and first-response metrics
• Exposure to e-commerce order systems
• Experience with Zendesk, Freshdesk or similar tools
• Retail, hospitality or call-centre background

• Mentorship from an experienced team lead
• Paid annual leave and public holidays
• Certificate of completion for internship graduates
• Equipment stipend for laptop or headset

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in Saudi Arabia to apply. The indicative range for this role is 1,800–4,050 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.