Remote Contact Centre Agent – No Experience Required | Salalah, Oman

A work-from-home customer service opportunity for people living in Oman (candidates near Salalah preferred). This role is open to candidates with no previous work experience — full training is provided from day one. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Escalate technical or billing problems to the right internal team
• Update help-centre answers when you spot outdated information
• Log every interaction in the ticketing system with clear, readable notes
• Share recurring complaints with the team so processes can improve
• Follow up on open cases until the customer confirms the issue is resolved
• Meet daily targets for resolved conversations and satisfaction scores
• Guide customers through order, delivery and account issues step by step

• Willingness to learn product details during paid training
• Comfortable working set shift hours from home
• Basic computer literacy and fast typing
• Calm, patient communication style

• Familiarity with CSAT and first-response metrics
• Exposure to e-commerce order systems
• Retail, hospitality or call-centre background
• Conversational Arabic

• Paid annual leave and public holidays
• Referral bonus scheme
• Friendly, multicultural remote team
• Weekly one-to-one coaching sessions
• Equipment stipend for laptop or headset

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Oman to apply. The indicative range for this role is 250–600 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.