Remote Contact Centre Agent – No Experience Required | Worldwide Remote

A work-from-home customer service opportunity for people living in worldwide, with priority given to Gulf-based applicants. This role is open to candidates with no previous work experience — full training is provided from day one. You will be given written processes, short training sessions and a direct point of contact for questions.

• Verify customer identity before making any account changes
• Follow up on open cases until the customer confirms the issue is resolved
• Log every interaction in the ticketing system with clear, readable notes
• Guide customers through order, delivery and account issues step by step
• Answer customer questions over chat, email and phone within agreed response times

• Willingness to learn product details during paid training
• Stable internet and a quiet place to take calls
• Ability to handle several conversations at once
• Basic computer literacy and fast typing

• Retail, hospitality or call-centre background
• Familiarity with CSAT and first-response metrics
• Conversational Arabic
• Experience with Zendesk, Freshdesk or similar tools

• Flexible start times within the Gulf working day
• Wellness day each quarter
• Paid onboarding and structured training
• Equipment stipend for laptop or headset

You will finish this role with practical, transferable experience and references you can use.

The role is remote worldwide and open to GCC residents. The indicative range for this role is 1,800–4,250 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.