Remote Customer Service Representative – 0–1 Years | Abu Dhabi, United Arab Emirates

We are hiring for a remote customer service position based in United Arab Emirates (candidates near Abu Dhabi preferred). Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Update help-centre answers when you spot outdated information
• Share recurring complaints with the team so processes can improve
• Answer customer questions over chat, email and phone within agreed response times
• Log every interaction in the ticketing system with clear, readable notes
• Guide customers through order, delivery and account issues step by step
• Meet daily targets for resolved conversations and satisfaction scores

• Comfortable working set shift hours from home
• Ability to handle several conversations at once
• Calm, patient communication style
• Willingness to learn product details during paid training

• Exposure to e-commerce order systems
• Conversational Arabic
• Retail, hospitality or call-centre background

• Access to online learning subscriptions
• Fully remote work with no commute
• Monthly internet and home-office allowance
• Weekly one-to-one coaching sessions
• Paid onboarding and structured training

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in United Arab Emirates to apply. The indicative range for this role is 2,150–5,100 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.