Remote Customer Service Representative – 0–1 Years | Ahmadi, Kuwait

We are hiring for a remote customer service position based in Kuwait (candidates near Ahmadi preferred). Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Follow up on open cases until the customer confirms the issue is resolved
• Answer customer questions over chat, email and phone within agreed response times
• Meet daily targets for resolved conversations and satisfaction scores
• Guide customers through order, delivery and account issues step by step
• Keep a friendly, professional tone with frustrated customers

• Clear written and spoken English
• Comfortable working set shift hours from home
• Willingness to learn product details during paid training
• Calm, patient communication style
• Ability to handle several conversations at once
• Stable internet and a quiet place to take calls

• Conversational Arabic
• Familiarity with CSAT and first-response metrics
• Experience with Zendesk, Freshdesk or similar tools
• Exposure to e-commerce order systems

• Clear performance reviews every quarter
• Flexible start times within the Gulf working day
• Certificate of completion for internship graduates
• Paid annual leave and public holidays
• Fully remote work with no commute
• Weekly one-to-one coaching sessions

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Kuwait to apply. The indicative range for this role is 150–350 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.