Remote Customer Service Representative – 0–1 Years | GCC Remote

This is a fully remote customer service role you can do from home in any GCC country (Saudi Arabia, UAE, Qatar, Kuwait, Bahrain or Oman). Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. You will be given written processes, short training sessions and a direct point of contact for questions.

• Update help-centre answers when you spot outdated information
• Log every interaction in the ticketing system with clear, readable notes
• Verify customer identity before making any account changes
• Share recurring complaints with the team so processes can improve
• Keep a friendly, professional tone with frustrated customers

• Calm, patient communication style
• Willingness to learn product details during paid training
• Clear written and spoken English
• Basic computer literacy and fast typing

• Experience with Zendesk, Freshdesk or similar tools
• Conversational Arabic
• Familiarity with CSAT and first-response metrics
• Exposure to e-commerce order systems

• Certificate of completion for internship graduates
• Paid onboarding and structured training
• Wellness day each quarter
• Friendly, multicultural remote team
• Career progression into a mid-level role
• Fully remote work with no commute

Strong performers are supported to take on more complex work within the first six months.

Applications are welcome from residents of any GCC country. The indicative range for this role is 250–650 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.