Remote Customer Service Representative – 0–1 Years | Salalah, Oman

A work-from-home customer service opportunity for people living in Oman (candidates near Salalah preferred). Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Share recurring complaints with the team so processes can improve
• Meet daily targets for resolved conversations and satisfaction scores
• Keep a friendly, professional tone with frustrated customers
• Log every interaction in the ticketing system with clear, readable notes
• Follow up on open cases until the customer confirms the issue is resolved

• Willingness to learn product details during paid training
• Ability to handle several conversations at once
• Basic computer literacy and fast typing
• Clear written and spoken English
• Calm, patient communication style
• Stable internet and a quiet place to take calls

• Familiarity with CSAT and first-response metrics
• Retail, hospitality or call-centre background
• Exposure to e-commerce order systems

• Wellness day each quarter
• Friendly, multicultural remote team
• Equipment stipend for laptop or headset
• Weekly one-to-one coaching sessions
• Paid onboarding and structured training

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Oman to apply. The indicative range for this role is 300–700 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.