Remote Customer Service Representative – 0–1 Years | Worldwide Remote

This is a fully remote customer service role you can do from home in worldwide, with priority given to Gulf-based applicants. Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Meet daily targets for resolved conversations and satisfaction scores
• Keep a friendly, professional tone with frustrated customers
• Verify customer identity before making any account changes
• Update help-centre answers when you spot outdated information
• Share recurring complaints with the team so processes can improve
• Answer customer questions over chat, email and phone within agreed response times
• Follow up on open cases until the customer confirms the issue is resolved

• Comfortable working set shift hours from home
• Clear written and spoken English
• Willingness to learn product details during paid training
• Stable internet and a quiet place to take calls
• Basic computer literacy and fast typing

• Experience with Zendesk, Freshdesk or similar tools
• Conversational Arabic
• Retail, hospitality or call-centre background
• Exposure to e-commerce order systems

• Equipment stipend for laptop or headset
• Paid annual leave and public holidays
• Fully remote work with no commute
• Weekly one-to-one coaching sessions
• Monthly internet and home-office allowance
• Referral bonus scheme

Strong performers are supported to take on more complex work within the first six months.

The role is remote worldwide and open to GCC residents. The indicative range for this role is 3,600–8,550 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.