Remote Customer Service Representative – 1–2 Years | Ahmadi, Kuwait

We are hiring for a remote customer service position based in Kuwait (candidates near Ahmadi preferred). Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Meet daily targets for resolved conversations and satisfaction scores
• Escalate technical or billing problems to the right internal team
• Log every interaction in the ticketing system with clear, readable notes
• Answer customer questions over chat, email and phone within agreed response times
• Follow up on open cases until the customer confirms the issue is resolved

• Ability to handle several conversations at once
• Calm, patient communication style
• Clear written and spoken English
• Comfortable working set shift hours from home
• Basic computer literacy and fast typing
• Stable internet and a quiet place to take calls

• Conversational Arabic
• Experience with Zendesk, Freshdesk or similar tools
• Familiarity with CSAT and first-response metrics

• Flexible start times within the Gulf working day
• Career progression into a mid-level role
• Access to online learning subscriptions
• Paid onboarding and structured training

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Kuwait to apply. The indicative range for this role is 300–750 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.