Remote Customer Service Representative – 1–2 Years | Qatar

This is a fully remote customer service role you can do from home in Qatar. Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Share recurring complaints with the team so processes can improve
• Verify customer identity before making any account changes
• Log every interaction in the ticketing system with clear, readable notes
• Meet daily targets for resolved conversations and satisfaction scores
• Follow up on open cases until the customer confirms the issue is resolved

• Stable internet and a quiet place to take calls
• Ability to handle several conversations at once
• Basic computer literacy and fast typing
• Comfortable working set shift hours from home

• Experience with Zendesk, Freshdesk or similar tools
• Conversational Arabic
• Retail, hospitality or call-centre background
• Familiarity with CSAT and first-response metrics

• Certificate of completion for internship graduates
• Fully remote work with no commute
• Monthly internet and home-office allowance
• Paid onboarding and structured training

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in Qatar to apply. The indicative range for this role is 4,700–10,500 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.