Remote Customer Service Representative – 1–2 Years | Ras Al Khaimah, United Arab Emirates

We are hiring for a remote customer service position based in United Arab Emirates (candidates near Ras Al Khaimah preferred). Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Keep a friendly, professional tone with frustrated customers
• Follow up on open cases until the customer confirms the issue is resolved
• Verify customer identity before making any account changes
• Answer customer questions over chat, email and phone within agreed response times
• Guide customers through order, delivery and account issues step by step
• Update help-centre answers when you spot outdated information

• Comfortable working set shift hours from home
• Ability to handle several conversations at once
• Clear written and spoken English
• Basic computer literacy and fast typing
• Calm, patient communication style

• Exposure to e-commerce order systems
• Familiarity with CSAT and first-response metrics
• Experience with Zendesk, Freshdesk or similar tools

• Referral bonus scheme
• Paid onboarding and structured training
• Paid annual leave and public holidays
• Wellness day each quarter
• Access to online learning subscriptions

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in United Arab Emirates to apply. The indicative range for this role is 4,200–9,950 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.