Remote Customer Service Representative – 1–2 Years | Riffa, Bahrain

This is a fully remote customer service role you can do from home in Bahrain (candidates near Riffa preferred). Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Escalate technical or billing problems to the right internal team
• Answer customer questions over chat, email and phone within agreed response times
• Log every interaction in the ticketing system with clear, readable notes
• Keep a friendly, professional tone with frustrated customers
• Follow up on open cases until the customer confirms the issue is resolved
• Meet daily targets for resolved conversations and satisfaction scores
• Guide customers through order, delivery and account issues step by step

• Stable internet and a quiet place to take calls
• Comfortable working set shift hours from home
• Calm, patient communication style
• Clear written and spoken English
• Basic computer literacy and fast typing

• Conversational Arabic
• Exposure to e-commerce order systems
• Familiarity with CSAT and first-response metrics

• Referral bonus scheme
• Paid annual leave and public holidays
• Weekly one-to-one coaching sessions
• Paid onboarding and structured training
• Wellness day each quarter
• Performance bonus linked to clear targets

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Bahrain to apply. The indicative range for this role is 350–800 BHD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.