Remote Customer Service Representative – 1–2 Years | Saudi Arabia

A work-from-home customer service opportunity for people living in Saudi Arabia. Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Update help-centre answers when you spot outdated information
• Log every interaction in the ticketing system with clear, readable notes
• Escalate technical or billing problems to the right internal team
• Verify customer identity before making any account changes
• Guide customers through order, delivery and account issues step by step
• Keep a friendly, professional tone with frustrated customers

• Ability to handle several conversations at once
• Calm, patient communication style
• Stable internet and a quiet place to take calls
• Willingness to learn product details during paid training
• Comfortable working set shift hours from home

• Familiarity with CSAT and first-response metrics
• Retail, hospitality or call-centre background
• Conversational Arabic
• Exposure to e-commerce order systems

• Mentorship from an experienced team lead
• Certificate of completion for internship graduates
• Weekly one-to-one coaching sessions
• Referral bonus scheme
• Career progression into a mid-level role

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Saudi Arabia to apply. The indicative range for this role is 4,200–9,450 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.