Remote Customer Service Representative – Fresh Graduates | Bahrain

This remote customer service vacancy is open to candidates in Bahrain. We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Answer customer questions over chat, email and phone within agreed response times
• Update help-centre answers when you spot outdated information
• Log every interaction in the ticketing system with clear, readable notes
• Guide customers through order, delivery and account issues step by step
• Verify customer identity before making any account changes
• Share recurring complaints with the team so processes can improve
• Meet daily targets for resolved conversations and satisfaction scores

• Clear written and spoken English
• Stable internet and a quiet place to take calls
• Willingness to learn product details during paid training
• Comfortable working set shift hours from home
• Calm, patient communication style

• Familiarity with CSAT and first-response metrics
• Exposure to e-commerce order systems
• Experience with Zendesk, Freshdesk or similar tools

• Weekly one-to-one coaching sessions
• Mentorship from an experienced team lead
• Paid onboarding and structured training
• Performance bonus linked to clear targets
• Referral bonus scheme

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Bahrain to apply. The indicative range for this role is 250–650 BHD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.