Remote Customer Service Representative – Fresh Graduates | Medina, Saudi Arabia

We are hiring for a remote customer service position based in Saudi Arabia (candidates near Medina preferred). We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. You will be given written processes, short training sessions and a direct point of contact for questions.

• Guide customers through order, delivery and account issues step by step
• Log every interaction in the ticketing system with clear, readable notes
• Escalate technical or billing problems to the right internal team
• Answer customer questions over chat, email and phone within agreed response times
• Keep a friendly, professional tone with frustrated customers
• Meet daily targets for resolved conversations and satisfaction scores

• Willingness to learn product details during paid training
• Stable internet and a quiet place to take calls
• Comfortable working set shift hours from home
• Ability to handle several conversations at once
• Clear written and spoken English
• Basic computer literacy and fast typing

• Familiarity with CSAT and first-response metrics
• Conversational Arabic
• Exposure to e-commerce order systems

• Equipment stipend for laptop or headset
• Fully remote work with no commute
• Weekly one-to-one coaching sessions
• Clear performance reviews every quarter

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Saudi Arabia to apply. The indicative range for this role is 3,400–7,650 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.