Remote Customer Service Representative – Fresh Graduates | Muscat, Oman

A work-from-home customer service opportunity for people living in Oman (candidates near Muscat preferred). We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Keep a friendly, professional tone with frustrated customers
• Escalate technical or billing problems to the right internal team
• Follow up on open cases until the customer confirms the issue is resolved
• Answer customer questions over chat, email and phone within agreed response times
• Share recurring complaints with the team so processes can improve

• Willingness to learn product details during paid training
• Basic computer literacy and fast typing
• Ability to handle several conversations at once
• Clear written and spoken English
• Calm, patient communication style
• Comfortable working set shift hours from home

• Familiarity with CSAT and first-response metrics
• Experience with Zendesk, Freshdesk or similar tools
• Exposure to e-commerce order systems

• Fully remote work with no commute
• Wellness day each quarter
• Mentorship from an experienced team lead
• Weekly one-to-one coaching sessions
• Clear performance reviews every quarter

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in Oman to apply. The indicative range for this role is 250–650 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.