Remote Customer Service Representative – Fresh Graduates | Qatar

This remote customer service vacancy is open to candidates in Qatar. We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Log every interaction in the ticketing system with clear, readable notes
• Share recurring complaints with the team so processes can improve
• Guide customers through order, delivery and account issues step by step
• Escalate technical or billing problems to the right internal team
• Follow up on open cases until the customer confirms the issue is resolved

• Ability to handle several conversations at once
• Clear written and spoken English
• Calm, patient communication style
• Basic computer literacy and fast typing

• Experience with Zendesk, Freshdesk or similar tools
• Conversational Arabic
• Exposure to e-commerce order systems
• Familiarity with CSAT and first-response metrics

• Wellness day each quarter
• Performance bonus linked to clear targets
• Fully remote work with no commute
• Flexible start times within the Gulf working day
• Paid annual leave and public holidays
• Paid onboarding and structured training

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Qatar to apply. The indicative range for this role is 3,800–8,500 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.