Remote Customer Service Representative – Internship | Lusail, Qatar

This remote customer service vacancy is open to candidates in Qatar (candidates near Lusail preferred). This is a structured internship designed to give students and recent graduates supervised, hands-on experience. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Answer customer questions over chat, email and phone within agreed response times
• Update help-centre answers when you spot outdated information
• Escalate technical or billing problems to the right internal team
• Follow up on open cases until the customer confirms the issue is resolved
• Share recurring complaints with the team so processes can improve
• Keep a friendly, professional tone with frustrated customers

• Clear written and spoken English
• Basic computer literacy and fast typing
• Stable internet and a quiet place to take calls
• Comfortable working set shift hours from home
• Ability to handle several conversations at once
• Calm, patient communication style
• Currently studying or graduated within the last two years

• Familiarity with CSAT and first-response metrics
• Retail, hospitality or call-centre background
• Conversational Arabic
• Exposure to e-commerce order systems

• Equipment stipend for laptop or headset
• Monthly internet and home-office allowance
• Paid annual leave and public holidays
• Fully remote work with no commute
• Referral bonus scheme
• Mentorship from an experienced team lead

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Qatar to apply. The indicative range for this role is 1,450–3,300 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.