Remote Customer Service Representative – Internship | Oman

This remote customer service vacancy is open to candidates in Oman. This is a structured internship designed to give students and recent graduates supervised, hands-on experience. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Verify customer identity before making any account changes
• Meet daily targets for resolved conversations and satisfaction scores
• Answer customer questions over chat, email and phone within agreed response times
• Share recurring complaints with the team so processes can improve
• Follow up on open cases until the customer confirms the issue is resolved
• Escalate technical or billing problems to the right internal team
• Keep a friendly, professional tone with frustrated customers

• Clear written and spoken English
• Comfortable working set shift hours from home
• Stable internet and a quiet place to take calls
• Basic computer literacy and fast typing
• Calm, patient communication style
• Willingness to learn product details during paid training
• Currently studying or graduated within the last two years

• Experience with Zendesk, Freshdesk or similar tools
• Conversational Arabic
• Familiarity with CSAT and first-response metrics
• Retail, hospitality or call-centre background

• Friendly, multicultural remote team
• Certificate of completion for internship graduates
• Referral bonus scheme
• Performance bonus linked to clear targets

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in Oman to apply. The indicative range for this role is 120–200 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.