Remote Customer Service Representative – Junior Level | Kuwait

We are hiring for a remote customer service position based in Kuwait. A junior-level position for someone who has covered the basics and now wants to build depth and ownership. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Update help-centre answers when you spot outdated information
• Keep a friendly, professional tone with frustrated customers
• Answer customer questions over chat, email and phone within agreed response times
• Log every interaction in the ticketing system with clear, readable notes
• Verify customer identity before making any account changes

• Stable internet and a quiet place to take calls
• Comfortable working set shift hours from home
• Ability to handle several conversations at once
• Clear written and spoken English

• Exposure to e-commerce order systems
• Conversational Arabic
• Retail, hospitality or call-centre background

• Performance bonus linked to clear targets
• Wellness day each quarter
• Flexible start times within the Gulf working day
• Paid onboarding and structured training
• Clear performance reviews every quarter

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Kuwait to apply. The indicative range for this role is 300–850 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.