Remote Customer Service Representative – Junior Level | Oman

This remote customer service vacancy is open to candidates in Oman. A junior-level position for someone who has covered the basics and now wants to build depth and ownership. You will be given written processes, short training sessions and a direct point of contact for questions.

• Log every interaction in the ticketing system with clear, readable notes
• Escalate technical or billing problems to the right internal team
• Follow up on open cases until the customer confirms the issue is resolved
• Share recurring complaints with the team so processes can improve
• Keep a friendly, professional tone with frustrated customers
• Answer customer questions over chat, email and phone within agreed response times

• Clear written and spoken English
• Calm, patient communication style
• Stable internet and a quiet place to take calls
• Basic computer literacy and fast typing
• Ability to handle several conversations at once

• Experience with Zendesk, Freshdesk or similar tools
• Exposure to e-commerce order systems
• Conversational Arabic

• Career progression into a mid-level role
• Friendly, multicultural remote team
• Referral bonus scheme
• Equipment stipend for laptop or headset
• Fully remote work with no commute

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Oman to apply. The indicative range for this role is 400–900 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.