Remote Customer Service Representative – Junior Level | Ras Al Khaimah, United Arab Emirates

We are hiring for a remote customer service position based in United Arab Emirates (candidates near Ras Al Khaimah preferred). A junior-level position for someone who has covered the basics and now wants to build depth and ownership. You will be given written processes, short training sessions and a direct point of contact for questions.

• Update help-centre answers when you spot outdated information
• Keep a friendly, professional tone with frustrated customers
• Follow up on open cases until the customer confirms the issue is resolved
• Answer customer questions over chat, email and phone within agreed response times
• Log every interaction in the ticketing system with clear, readable notes
• Share recurring complaints with the team so processes can improve
• Meet daily targets for resolved conversations and satisfaction scores

• Ability to handle several conversations at once
• Basic computer literacy and fast typing
• Clear written and spoken English
• Comfortable working set shift hours from home
• Stable internet and a quiet place to take calls
• Willingness to learn product details during paid training

• Retail, hospitality or call-centre background
• Exposure to e-commerce order systems
• Experience with Zendesk, Freshdesk or similar tools

• Equipment stipend for laptop or headset
• Flexible start times within the Gulf working day
• Paid annual leave and public holidays
• Monthly internet and home-office allowance

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in United Arab Emirates to apply. The indicative range for this role is 4,600–10,900 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.