Remote Customer Service Representative – Junior Level | Tabuk, Saudi Arabia

This is a fully remote customer service role you can do from home in Saudi Arabia (candidates near Tabuk preferred). A junior-level position for someone who has covered the basics and now wants to build depth and ownership. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Escalate technical or billing problems to the right internal team
• Verify customer identity before making any account changes
• Log every interaction in the ticketing system with clear, readable notes
• Meet daily targets for resolved conversations and satisfaction scores
• Update help-centre answers when you spot outdated information
• Answer customer questions over chat, email and phone within agreed response times

• Comfortable working set shift hours from home
• Willingness to learn product details during paid training
• Basic computer literacy and fast typing
• Stable internet and a quiet place to take calls
• Ability to handle several conversations at once

• Exposure to e-commerce order systems
• Experience with Zendesk, Freshdesk or similar tools
• Retail, hospitality or call-centre background

• Mentorship from an experienced team lead
• Performance bonus linked to clear targets
• Certificate of completion for internship graduates
• Friendly, multicultural remote team
• Monthly internet and home-office allowance
• Wellness day each quarter

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in Saudi Arabia to apply. The indicative range for this role is 2,750–6,200 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.