Remote Customer Service Representative – Junior Level | Worldwide Remote

This remote customer service vacancy is open to candidates in worldwide, with priority given to Gulf-based applicants. A junior-level position for someone who has covered the basics and now wants to build depth and ownership. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Verify customer identity before making any account changes
• Guide customers through order, delivery and account issues step by step
• Escalate technical or billing problems to the right internal team
• Update help-centre answers when you spot outdated information
• Answer customer questions over chat, email and phone within agreed response times
• Meet daily targets for resolved conversations and satisfaction scores
• Share recurring complaints with the team so processes can improve

• Stable internet and a quiet place to take calls
• Basic computer literacy and fast typing
• Calm, patient communication style
• Ability to handle several conversations at once
• Willingness to learn product details during paid training
• Clear written and spoken English

• Conversational Arabic
• Familiarity with CSAT and first-response metrics
• Retail, hospitality or call-centre background

• Paid onboarding and structured training
• Monthly internet and home-office allowance
• Referral bonus scheme
• Fully remote work with no commute
• Access to online learning subscriptions
• Performance bonus linked to clear targets

Strong performers are supported to take on more complex work within the first six months.

The role is remote worldwide and open to GCC residents. The indicative range for this role is 4,600–10,900 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.