Remote Customer Service Representative – No Experience Required | Hawalli, Kuwait

We are hiring for a remote customer service position based in Kuwait (candidates near Hawalli preferred). This role is open to candidates with no previous work experience — full training is provided from day one. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Keep a friendly, professional tone with frustrated customers
• Answer customer questions over chat, email and phone within agreed response times
• Log every interaction in the ticketing system with clear, readable notes
• Guide customers through order, delivery and account issues step by step
• Meet daily targets for resolved conversations and satisfaction scores

• Basic computer literacy and fast typing
• Comfortable working set shift hours from home
• Stable internet and a quiet place to take calls
• Clear written and spoken English
• Ability to handle several conversations at once

• Exposure to e-commerce order systems
• Retail, hospitality or call-centre background
• Experience with Zendesk, Freshdesk or similar tools

• Paid onboarding and structured training
• Fully remote work with no commute
• Access to online learning subscriptions
• Equipment stipend for laptop or headset
• Mentorship from an experienced team lead

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Kuwait to apply. The indicative range for this role is 200–550 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.