Remote Customer Service Representative – No Experience Required | Saudi Arabia

A work-from-home customer service opportunity for people living in Saudi Arabia. This role is open to candidates with no previous work experience — full training is provided from day one. You will be given written processes, short training sessions and a direct point of contact for questions.

• Answer customer questions over chat, email and phone within agreed response times
• Keep a friendly, professional tone with frustrated customers
• Log every interaction in the ticketing system with clear, readable notes
• Update help-centre answers when you spot outdated information
• Escalate technical or billing problems to the right internal team
• Follow up on open cases until the customer confirms the issue is resolved

• Ability to handle several conversations at once
• Clear written and spoken English
• Stable internet and a quiet place to take calls
• Calm, patient communication style
• Basic computer literacy and fast typing
• Comfortable working set shift hours from home

• Familiarity with CSAT and first-response metrics
• Conversational Arabic
• Exposure to e-commerce order systems

• Weekly one-to-one coaching sessions
• Performance bonus linked to clear targets
• Clear performance reviews every quarter
• Referral bonus scheme
• Paid annual leave and public holidays
• Friendly, multicultural remote team

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in Saudi Arabia to apply. The indicative range for this role is 3,000–6,750 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.