Remote Desktop Support Assistant – 0–1 Years | Ahmadi, Kuwait

A work-from-home it support opportunity for people living in Kuwait (candidates near Ahmadi preferred). Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Respond to first-line IT tickets and log every step taken
• Keep users informed about progress on their request
• Guide users through password resets, access issues and basic setup
• Support new-joiner account creation and device setup
• Write short how-to guides for recurring issues
• Maintain asset and licence records

• Solid understanding of Windows and common office software
• Patience explaining technical steps in plain language
• Reliable internet and a capable computer
• Interest in a technical support career

• CompTIA A+, ITIL Foundation or similar study
• Experience with a ticketing tool such as Jira or Freshservice
• Basic networking knowledge

• Clear performance reviews every quarter
• Weekly one-to-one coaching sessions
• Fully remote work with no commute
• Career progression into a mid-level role
• Monthly internet and home-office allowance
• Mentorship from an experienced team lead

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Kuwait to apply. The indicative range for this role is 250–650 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.