Remote Desktop Support Assistant – 0–1 Years | Al Rayyan, Qatar

This is a fully remote it support role you can do from home in Qatar (candidates near Al Rayyan preferred). Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Guide users through password resets, access issues and basic setup
• Monitor ticket queues so nothing breaches response targets
• Keep users informed about progress on their request
• Respond to first-line IT tickets and log every step taken
• Escalate complex incidents to second-line engineers with full context
• Support new-joiner account creation and device setup

• Solid understanding of Windows and common office software
• Clear written English
• Patience explaining technical steps in plain language
• Interest in a technical support career
• Reliable internet and a capable computer

• Experience with a ticketing tool such as Jira or Freshservice
• Basic networking knowledge
• Arabic language support

• Clear performance reviews every quarter
• Paid annual leave and public holidays
• Weekly one-to-one coaching sessions
• Wellness day each quarter
• Referral bonus scheme
• Access to online learning subscriptions

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in Qatar to apply. The indicative range for this role is 2,400–5,400 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.